Finding the right level of what you can actually tell customers is tough.
The amount you tell a customer is one of the hardest parts of support.
In this webinar, Kaegan Donnelly, Chief Happiness Officer at Baremetrics and Gary McGrath, Customer Success Consultant at Kayako, discuss the key ways you can act now and be more transparent and honest with your customers.
About the speakers
Kaegan Donnelly is the bringer of happiness, maker of GIFs, and resident Canadian at Baremetrics. He handles sales, user on boarding and customer support for a quickly growing company. Kaegan specializes in helping companies stand out through excellent customer service.
Gary started his career in customer services and support when he founded his own company in 2002. Since working with Kayako, Gary has helped improve customer satisfaction and retention with his dedication to customers and understanding of their challenges.